Refund Policy
QUANT FUNDED GENERAL TERMS AND CONDITIONS
These Quant Funded General Terms and Conditions (the “GTC”) govern rights and obligations in connection with the use of services provided by QuantFunded and its partners/affiliates (the “Services”), offered mainly through the https://quantfunded.com website (the “Website”). Please read these GTC carefully. You are under no obligation to use the Services if you do not agree or understand any portion of these Terms, nor should you use the Services unless you understand and agree to these Terms.
1. INTRODUCTORY PROVISIONS
1.1. These GTC govern your (“you,” “your,” or the “Customer”) rights and obligations in connection with the use of the Services provided by QuantFunded.
1.2. By registering on the Website or, where registration is not required, not later than by your first use of the Services, you are entering into a contract with the Provider, the subject of which is the provision of the Services of your choice. The GTC form an integral part of such a contract and, by executing the contract with the Provider, you express your agreement to these GTC.
1.3. The Services are only intended for persons over the age of 18 residing in the country for which the Services are available. By registering on the Website, you confirm that you are over 18 years of age. If you are under 18 years of age, you may not use the Services.
1.4. The Provider shall not provide Services to Customers that: (i) are of nationality or are residing in Restricted Jurisdictions; (ii) are established or incorporated, or have a registered office in Restricted Jurisdictions; (iii) are subject to the relevant international sanctions; or (iv) have a criminal record related to financial crime or terrorism.
1.5. The Services consist of the provision of tools for simulated foreign exchange trading on the FOREX market or simulated trading with other instruments on other financial markets, provision of analytical tools, training and educational materials, access to the Client Section, and other ancillary services. You acknowledge that the trading you perform through the Services is not real.
2. SERVICES AND THEIR ORDER
2.1. You can order the Services through the Website by completing the appropriate registration or order form. After registration, we will e-mail you the login details for the Client Section and/or Trading Platform and allow you to access them.
2.2. The Services include, among other things, the Free Trial and Quant Funded Challenge products; these products may differ in the scope of the Services provided.
2.3. All data that you provide to us must be complete, true, and up to date. You must immediately notify us of any changes.
2.4. If you provide a business identification number or tax registration number, you will be considered as an entrepreneur, and consumer rights may not apply.
2.5. The fee for the Quant Funded Challenge varies based on the selected option.
2.6. The fee grants access to the Quant Funded Challenge. No refunds will be given for cancellations.
2.7. If the Customer lodges an unjustifiable complaint regarding the fee, the Provider may refuse future services.
4. CLIENT SECTION AND TRADING PLATFORM
4.1. Each Customer is permitted only one Client Section.
4.2. The number of Quant Funded Challenges per Customer may be limited.
4.3. Access credentials must not be shared with third parties.
4.4. The Provider is not responsible for platform unavailability due to maintenance.
4.5. Customers may request cancellation via email, terminating their contract without refund.
5. RULES OF DEMO TRADING
5.1. You may perform any transactions unless they involve forbidden practices.
5.2. The Provider has access to trade data and may share it with affiliated entities.
5.3. The Provider is not responsible for inaccuracies in market information.
5.4. FORBIDDEN TRADING PRACTICES
5.4.1. Prohibited activities include: (a) Exploiting price display errors; (b) Using slow or external data feeds; (c) Manipulative trading practices; (d) Violating platform terms; (e) Using AI or high-speed trading systems; (f) Engaging in gap trading during financial events; (g) Trading in a way that may harm the Provider.
5.5. Engaging in forbidden practices may lead to service termination without refund.
6. QUANT FUNDED CHALLENGE AND PHASE-2 CHALLENGE
6.1. After paying the fee for the selected option of the Quant Funded Challenge, the Customer will receive the relevant login data for the Trading Platform.
6.2. The Quant Funded Challenge must be activated within 30 days, or access will be suspended.
6.3. Challenge requirements:
- Trade on at least 4 different calendar days.
- No single-day loss exceeding 5%.
- No total loss exceeding 10%.
- Must achieve 10% profit.
6.4. If successful, the Customer will proceed to the Phase-2 Challenge.
6.5. Phase-2 Challenge rules:
- Trade on at least 4 different days.
- No single-day loss exceeding 5%.
- No total loss exceeding 10%.
- Must achieve 5% profit.
6.6. Meeting these conditions may qualify the Customer for the QuantFunded Trader program.
6.7. Failing a challenge prevents access to the next phase.
6.8. Being recommended for the QuantFunded Trader Program does not guarantee acceptance.
7. QUANTFUNDED TRADER
7.1. If the Customer successfully completes both phases, they may be offered a contract by a third-party company to participate in the QuantFunded Trader Program.
7.2. The Provider is not responsible for agreements between Customers and third-party companies.
7.3. Personal data may be shared for evaluation purposes.
8. USE OF THE WEBSITE, SERVICES, AND OTHER CONTENT
8.1. The Website and all Services, including the Client Section, their appearance and all applications, data, information, multimedia elements such as texts, drawings, graphics, design, icons, images, audio and video samples, and any other content that may form the Website and the Services (collectively as the “Content”), are subject to legal protection pursuant to copyright laws and other legal regulations and are the property of the Provider or the Provider’s licensors.
8.2. All trademarks, logos, trade names, and other designations are the property of the Provider or Provider’s licensors, and the Provider does not grant you any authorization to use them.
8.3. Both the Customer and the Provider undertake to act in accordance with the principles of fair dealing in the performance of the contract and in mutual negotiations and, in particular, not to damage the good reputation and legitimate interests of the other party.
8.4. Except for the rights expressly set out in these GTC, the Provider does not grant you any other rights relating to the Services and other Content. You may only use the Services and other Content as set out in these GTC.
8.5. When accessing the Services and other Content, the following is prohibited: 8.5.1. Using tools that may adversely affect the operation of the Website and Services; 8.5.2. Circumventing geographical restrictions of availability; 8.5.3. Making copies or back-ups of the Website and other Content; 8.5.4. Reverse-engineering, decompiling, disassembling, or modifying the Website and other Content; 8.5.5. Selling, renting, distributing, or using the Services or other Content beyond the permitted scope; 8.5.6. Using automated means to view, display, or collect information from the Website or Services; 8.5.7. Using any other tools or means that could cause damage to the Provider.
8.6. The provisions of clause 8 are not intended to deprive the Customer of consumer rights that cannot be excluded by law.
9. DISCLAIMER
9.1. YOU ACKNOWLEDGE THAT THE SERVICES AND OTHER CONTENT ARE PROVIDED “AS IS” WITH ALL THEIR ERRORS, DEFECTS, AND SHORTCOMINGS, AND THAT THEIR USE IS AT YOUR SOLE RESPONSIBILITY AND RISK.
9.2. TO THE EXTENT PERMITTED BY THE MANDATORY PROVISIONS OF THE APPLICABLE LAWS, THE PROVIDER IS NOT RESPONSIBLE FOR ANY HARM, INCLUDING INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFIT OR LOSS OF DATA.
9.3. The Provider reserves the right to modify, change, replace, add, or remove any elements and functions of the Services at any time without compensation.
9.4. The Provider is not responsible for its failure to provide the purchased Services due to reasons beyond its control, including force majeure events.
9.5. The provisions of Clause 9 are not intended to deprive the Customer of consumer rights that cannot be excluded by law.
10. VIOLATION OF THE GTC
10.1. IF THE CUSTOMER VIOLATES ANY PROVISION OF THESE GTC IN A MANNER THAT MAY CAUSE HARM TO THE PROVIDER, THE PROVIDER MAY RESTRICT OR TERMINATE THE CUSTOMER’S ACCESS TO THE SERVICES WITHOUT PRIOR NOTICE OR COMPENSATION.
11. COMMUNICATION
11.1. All communication will take place through the Client Section or your registered e-mail address.
11.2. Our contact e-mail address is support@quantfunded.com.
12. RIGHT TO WITHDRAW FROM A CONTRACT
12.1. If you are a consumer, you have the right to withdraw from a contract without giving a reason within 14 days of its execution. However, if you start performing demo trades before the expiry of this period, you lose your right to withdraw.
12.2. Your withdrawal must be sent to support@quantfunded.com.
13. DEFECTIVE PERFORMANCES
13.1. If the Services do not correspond to what was agreed, you can exercise your rights from defective performance by contacting us.
13.2. We will try to resolve any complaint as soon as possible (no later than 30 calendar days).
14. CHANGES TO THE GTC
14.1. The Provider reserves the right to change these GTC with effect for contracts previously entered into by the Customer. The Provider will notify the Customer of changes at least 7 days in advance.
15. OUT-OF-COURT CONSUMER DISPUTE SETTLEMENT
15.1. If you have any complaints, we will be happy to resolve them directly with you. Please contact us at support@quantfunded.com.
16. CHOICE OF LAW AND JURISDICTION
16.1. Any legal relations established by these GTC shall be governed by the laws of South Africa.
17. DURATION AND TERMINATION OF THE CONTRACT
17.1. The contract remains in effect until the Quant Funded Challenge or Phase-2 Challenge is completed or failed.
17.2. The contract terminates automatically if the Customer does not open at least one demo trade within 30 consecutive days.
18. FINAL PROVISIONS
18.1. These GTC constitute the complete agreement between you and the Provider.
18.2. The Provider may assign any claim arising from these GTC to a third party.
19. DEFINITIONS, EXPRESSIONS, AND ABBREVIATIONS USED
19.1. Definitions of key terms, including “Client Section,” “Content,” “Customer,” “Forbidden Trading Practices,” and “Trading Platform,” among others.
